Support

Get in touch

Email support@trackyourinvoice.com. We aim to reply within two working days. It helps a lot if you include:

the email address on your account,
whether you were on the web app or the iOS app,
what you expected to happen and what happened instead.

Deleting your account

You can do this yourself, and it takes effect immediately:

iOS app — Settings tab → Account → Delete account.
Web — Settings → Account → Delete account.

This permanently removes your account, expenses, invoices, clients and receipt images. It cannot be undone, so export anything you want to keep first. If you would prefer we did it for you, email us from the address on the account.

Common questions

My client did not receive an invoice or reminder

Check the invoice status and the client’s email address on the invoice first, then their spam folder. Automated reminders only go out for invoices that have actually been sent and are past their due date. If it still has not arrived, email us with the invoice number.

A scanned receipt came out wrong

Receipt scanning reads the image automatically and is not perfect, particularly on creased, dim or handwritten receipts. Every extracted field is editable before you save, and you can correct an expense afterwards at any time.

Can I use the iOS app and the web app on the same account?

Yes — they are the same account and the same data. Anything you add on one appears on the other.

How do I export my data?

Expenses and invoices can be exported from the web app. If you need a full copy of everything on your account, email us and we will send it.

Security issues

Please report suspected vulnerabilities privately to support@trackyourinvoice.com rather than posting them publicly. We will acknowledge and work with you on a fix.